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Overview

A verified domain is a domain (for example, acme.com) that you have proven your organization owns. Verification works by adding a DNS TXT record that Confidence checks before marking the domain as verified. Verified domains associate your organization’s email domain with your Confidence workspace. This proves that the workspace legitimately represents your organization.

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How Verification Works

  1. A workspace admin adds a domain in Admin > Domains.
  2. Confidence generates a unique verification token for the domain.
  3. The admin adds a TXT record to the domain’s DNS configuration with the value confidence-domain-verification=<token>.
  4. The admin clicks Verify in Confidence, which checks public DNS for the record.
  5. If Confidence finds the record, it marks the domain as verified.
The TXT record must remain in your DNS for the domain to stay verified. Confidence checks the record at the time of verification.

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Domain Restrictions

You cannot register free email provider domains. This includes domains like gmail.com, outlook.com, yahoo.com, and other common personal email providers. Only one workspace at a time can verify each domain.

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Required Permissions

Managing domains requires the Admin role. Users without this role do not see the Domains page in the admin settings.

Verify a domain

Step-by-step guide to verifying a domain

Users

Manage user access

IAM introduction

Overview of identity and access management